Shipping and Delivery Policy

LocoShop leverages a complex hyper-local logistics network to deliver goods from local stores directly to your doorstep in the shortest possible timeframe.

1. Dynamic Delivery Timelines

Delivery estimates provided at checkout are calculated in real-time based on vendor preparation metrics, distance, and current traffic conditions. These are estimates, not guarantees. Unforeseen circumstances such as severe weather, roadblocks, or high-demand surges may extend delivery times.

2. Dynamic Delivery and Surge Charges

Delivery fees are dynamically calculated. The final fee includes base distance charges and, during peak hours or inclement weather, may include a surge pricing component to ensure sufficient delivery partner availability. The total delivery fee is fully transparent and displayed prior to payment confirmation.

3. Customer Handover and Unavailability

It is your responsibility to ensure you or a designated representative is available at the provided delivery address.

• Wait Time: Our delivery partners are instructed to wait a maximum of 10 minutes at the location and will attempt to call you via the app.
• Failed Delivery: If you remain unreachable, the order will be marked as a "Failed Delivery." For perishable goods, no refund will be issued. For non-perishables, the items will be returned to the vendor, and a refund will be issued minus return logistic fees.