Return Policy

Due to the hyper-local speed of LocoShop and the diverse nature of items sold—ranging from electronics to fresh groceries—our return guidelines are strictly defined to protect both buyers and vendors.

1. Perishable Goods

For health and safety reasons, perishable items (Groceries, Meat, Dairy, Prepared Food) cannot be returned once the delivery partner has handed them over.

Exceptions: If an item is fundamentally spoiled, expired, or severely damaged upon immediate inspection, you must initiate a claim within 2 hours of delivery via the app, providing clear photographic evidence.

2. Non-Perishable Goods

Eligible non-perishable items can be returned within 3 to 7 days of delivery, depending on the specific vendor's policy displayed on the product page.

Conditions: The item must be completely unused, unwashed, in its original manufacturer packaging, and with all protective seals and tags intact.

3. The Return Process

• Navigate to "Your Orders" and select "Request Return."
• Provide a reason and upload required images.
• Once approved by the vendor, a delivery partner will be dispatched to your location to pick up the item. The item will be inspected upon arrival at the vendor's store before a refund is authorized.