Refund Policy

LocoShop is committed to processing your authorized refunds with speed and transparency.

1. Eligibility for Full Refunds

You are entitled to a full refund under the following circumstances:

• You cancel the order before the vendor has accepted it.
• LocoShop cancels the order due to store unavailability or a lack of delivery partners.
• The delivered item is proven to be completely incorrect or entirely damaged, and the return is verified.

2. Processing Timelines and Methods

• LocoShop Money/In-App Wallet: Refunds routed to your platform wallet are processed and reflected within 24 hours, ready for immediate use.
• Original Payment Method: Refunds routed back to your original payment method (Credit/Debit/UPI/Netbanking) are processed through our payment gateway and typically take 5 to 7 business days to reflect in your bank account, depending on your financial institution's processing times.

3. Partial Refunds

If only a specific portion of your order is unavailable, missing, or validly returned, LocoShop will issue a partial refund strictly corresponding to the exact line-item value of the affected goods, including proportional taxes.