Cancellation Policy

LocoShop allows order cancellations under specific timeframes to ensure vendors do not suffer losses for prepared or packed goods.

1. Pre-Acceptance Cancellations (No Penalty)

You may cancel your order immediately after placement without any penalty, provided the vendor has not yet accepted or begun processing the order. A 100% refund will be initiated immediately.

2. Post-Acceptance Cancellations (Penalty Applied)

Once a vendor accepts your order and begins preparation, significant resources are committed. Cancellations made after this point are subject to a cancellation fee.

• For perishable/cooked goods: Up to 100% of the order value may be charged as a cancellation fee.
• For non-perishable goods: A nominal logistics fee may be deducted from your refund to compensate the assigned delivery partner.

3. Platform Initiated Cancellations

LocoShop reserves the absolute right to cancel your order without prior notice under certain conditions, including but not limited to: suspicious account behavior, severe weather events disrupting logistics, sudden vendor closure, or pricing errors on the platform. In these events, users receive a full refund.